Zoome Casino Privacy Policy

At Zoome Casino, we take your privacy seriously. This page sets out the Zoome Casino privacy policy in full — covering every aspect of how we gather, use, store and protect your personal data when you visit zoomes-casino.com or use any of our services. We are committed to full transparency regarding our data collection practices and your rights as an Australian player. Whether you are curious about our cookie policy, how we handle user data, or what steps we take to ensure information security, this document provides clear and comprehensive answers. Please read it carefully before registering an account or making a deposit.

1. Identity of the Data Controller

Zoome Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao under a gaming licence that authorises the provision of online casino services. As the operator of zoomes-casino.com, this company acts as the data controller responsible for the personal information you provide when using the platform. All questions relating to Zoome Casino data protection or the handling of your personal data should be directed to our dedicated Data Protection Officer, whose contact details appear at the end of this policy.

We process your personal data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) where it applies to players located in the European Economic Area. Our commitment to data protection is not merely a legal obligation — it reflects our core values of integrity, fairness and respect for our players.

2. Personal Data We Collect

Zoome Casino collects several categories of personal data to provide you with a safe, secure and enjoyable gaming experience. The specific personal information we gather depends on how you interact with our platform.

2.1 Identification and Contact Data

• Full legal name, date of birth and nationality
• Residential address, email address and telephone number
• Username and encrypted password
• Government-issued identification documents (passport, driver's licence or national ID) collected as part of mandatory Know Your Customer (KYC) verification

2.2 Financial Data

• Payment method details (e.g. card type and last four digits, e-wallet identifiers, cryptocurrency wallet addresses)
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Bank account or payment provider information required for withdrawals

2.3 Gaming Activity Data

• Games played, bets placed, wins and losses
• Bonus usage and free spin redemption history
• Session duration, login and logout times
• Responsible gambling tool usage (deposit limits, cooling-off periods, self-exclusion)

2.4 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system and browser version
• Cookies and similar tracking technologies (see Section 6 for our full cookie policy)
• Log files recording access times, pages visited and error reports

2.5 Communication Data

• Records of live chat conversations with customer support
• Email correspondence and support ticket history
• Survey responses and feedback you voluntarily provide
• Marketing preferences and opt-in or opt-out records

2.6 Sensitive Data

In limited circumstances — for example, to verify your identity or to comply with Anti-Money Laundering (AML) obligations — we may collect sensitive information such as a copy of a government-issued photo ID or proof of source of funds. We handle such personal data with heightened care and strict confidentiality.

2.7 Data Received from Third Parties

We may receive personal information about you from payment providers, fraud prevention agencies, identity verification services, and affiliate partners who refer you to Zoome Casino. This data is integrated into your player profile only to the extent necessary for the stated purposes of processing.

3. How We Collect Your Personal Data

Zoome Casino collects user data through a variety of methods, each designed to be transparent and lawful:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey.
• Automatically — through cookies, web beacons, pixel tags and server logs when you browse zoomes-casino.com. See Section 6 for details on Zoome Casino cookie policy.
• From third parties — including payment processors, identity verification providers, fraud detection agencies and marketing affiliates.
• From publicly available sources — such as public registers or social media platforms, where permitted by law.

4. Purposes of Data Processing

Zoome Casino uses your personal data for the following purposes. We will only process your information when we have a valid legal basis to do so (see Section 5).

5. Legal Basis for Data Processing

Under both the Australian Privacy Act 1988 and the GDPR, Zoome Casino data processing must rest on a valid legal basis. We rely on the following grounds:

• Contractual necessity — processing required to perform the contract with you (e.g. account creation, payment processing, bonus delivery).
• Legal obligation — processing necessary for compliance with KYC, AML and other regulatory requirements.
• Legitimate interests — processing for fraud prevention, network security, business analytics and service improvement, where these interests are not overridden by your rights.
• Consent — where you have given us explicit consent, particularly for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

6. Zoome Casino Cookie Policy

Like most online platforms, Zoome Casino uses cookies and similar technologies on zoomes-casino.com. Our cookie policy explains what these technologies are, why we use them, and how you can control them. A cookie is a small text file placed on your device that helps us recognise you, remember your preferences and understand how you use our site.

6.1 Types of Cookies We Use

6.2 Managing Your Cookie Preferences

When you first visit zoomes-casino.com, a cookie consent banner will appear. You may accept all cookies, reject non-essential ones, or customise your preferences at any time via our cookie settings panel. You can also manage cookies through your browser settings — most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair the functionality of the site.

Our Zoome Casino cookie policy is reviewed and updated regularly to reflect changes in technology and applicable law. Third-party analytics and advertising providers we work with also operate their own cookie policies, which we encourage you to review.

7. Sharing Your Personal Data with Third Parties

Zoome Casino does not sell your personal data to third parties. However, in order to provide our services lawfully and effectively, we may share your personal information with selected categories of recipients:

7.1 Payment Providers

We share necessary financial and identity data with payment processors such as Visa, Mastercard, Skrill, Neteller, Neosurf, Paysafecard and cryptocurrency networks to facilitate your deposits and withdrawals. These providers are contractually bound to maintain strict data security and confidentiality standards.

7.2 Regulatory Authorities

We are required by law to disclose certain personal data to government authorities, regulators and law enforcement agencies — for example, in the context of AML investigations or court orders. Such disclosures are made only to the extent legally required.

7.3 Identity Verification and Fraud Prevention Services

To meet our KYC obligations and protect our players, we share identification documents and related data with accredited identity verification and fraud detection agencies. These organisations act as data processors on our behalf under binding contractual agreements.

7.4 Technology and Service Partners

Our platform is powered by a wide range of technology providers, including game studios such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming. These partners may receive limited user data (such as session identifiers) solely to deliver gameplay functionality. They are prohibited from using this data for any other purpose.

7.5 Marketing and Analytics Partners

Where you have consented to marketing cookies or communications, we may share anonymised or pseudonymised user data with analytics and advertising platforms to measure campaign performance. No directly identifiable personal information is shared for this purpose without your explicit consent.

7.6 Affiliate Partners

If you arrived at Zoome Casino via an affiliate link, we may share limited registration data with that affiliate to credit them for the referral. This data transfer is governed by our affiliate agreements, which include strict data protection clauses.

8. International Data Transfers

Zoome Casino operates globally, and your personal data may be transferred to and processed in countries outside Australia. When we transfer personal information internationally, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognising that the destination country provides an equivalent level of data protection
• Binding corporate rules or other legally recognised transfer mechanisms

If you have questions about international transfers of your personal data, please contact our Data Protection Officer at [email protected].

9. Data Security at Zoome Casino

Zoome Casino data security is a top priority. We implement a comprehensive range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or destruction. Our information security framework includes:

• 256-bit SSL/TLS encryption — all data transmitted between your device and our servers is protected by industry-standard 256-bit SSL encryption, ensuring that your personal information and financial details remain private in transit.
• Data encryption at rest — sensitive data stored in our databases is encrypted using strong cryptographic algorithms.
• Firewalls and intrusion detection — our network perimeter is protected by enterprise-grade firewalls and real-time intrusion detection systems.
• Access controls — access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to player data undergo regular security training.
• RNG certification — our Random Number Generators are certified by independent testing laboratories to ensure fair play and prevent manipulation.
• Regular security audits — we conduct periodic penetration testing and vulnerability assessments to identify and remediate weaknesses in our systems.
• Incident response — in the event of a data security breach that poses a risk to your rights, we will notify you and the relevant supervisory authority without undue delay, in accordance with our legal obligations.

While we work diligently to maintain the highest standards of information security, no system can guarantee absolute security. We encourage you to use a strong, unique password for your Zoome Casino account and to enable two-factor authentication where available.

10. Data Retention and Data Storage

Zoome Casino retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Our data storage practices are as follows:

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is not possible, we will restrict further processing until deletion is feasible.

11. Your Privacy Rights

As an Australian player, you benefit from a robust set of privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR applies, you also enjoy enhanced privacy rights as described below. Zoome Casino is committed to honouring these rights promptly and free of charge.

11.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of receiving a valid request, unless an extension is required in exceptional circumstances.

11.2 Right to Correction

If any personal information we hold is inaccurate, incomplete or out of date, you have the right to request its correction. You can update basic profile information directly via your account settings, or contact us for more complex amendments.

11.3 Right to Deletion

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis exists), or where the data has been unlawfully processed. Please note that we may be required to retain certain data for legal or regulatory compliance reasons even after you request deletion.

11.4 Right to Restriction of Processing

In certain circumstances, you may request that we restrict the data processing of your personal information — for example, while the accuracy of data is contested, or where you have objected to processing pending verification of our legitimate interests.

11.5 Right to Data Portability

Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit that data to another controller where technically feasible.

11.6 Right to Object

You have the right to object to data processing based on our legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, we will cease processing your data for that purpose immediately.

11.7 Right to Withdraw Consent

Where processing is based on your consent (e.g. for marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of your privacy rights, please contact us at [email protected]. We may need to verify your identity before fulfilling your request to protect your personal data from unauthorised disclosure.

12. Supervisory Authority — OAIC

If you believe that Zoome Casino has not handled your personal data in accordance with applicable data protection law, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the supervisory authority responsible for enforcing the Australian Privacy Act 1988.

You can contact the OAIC at:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001

We encourage you to contact us directly in the first instance, as we will do our utmost to resolve any concerns regarding Zoome Casino privacy before you escalate the matter to a supervisory body.

13. Data Protection Officer

Zoome Casino has appointed a dedicated Data Protection Officer (DPO) to oversee compliance with this privacy policy and applicable data protection legislation. If you have any questions or concerns about how we handle your personal information, or if you wish to exercise your privacy rights, please contact our DPO:

• Email: [email protected]
• Support: [email protected]
• Live Chat: Available 24/7 on zoomes-casino.com

We aim to respond to all data protection enquiries within 10 business days. For urgent matters relating to data security incidents, our live chat team is available around the clock.

14. Changes to This Privacy Policy

Zoome Casino reserves the right to update or amend this privacy policy at any time. When we make material changes, we will notify you via email (to the address registered to your account) or via a prominent notice on zoomes-casino.com before the changes take effect. The updated Zoome Casino privacy policy will always show the date of the most recent revision at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your personal data. Continued use of Zoome Casino following any update constitutes your acceptance of the revised policy.

Frequently Asked Questions about Zoome Casino Privacy

Does Zoome Casino sell my personal data to third parties?

No. Zoome Casino never sells your personal data or personal information to third parties. We share data only with service providers, payment processors and regulatory authorities as described in this privacy policy, and always under strict confidentiality agreements.

What cookies does Zoome Casino use?

As detailed in our Zoome Casino cookie policy, we use four types of cookies: essential, analytical, functional and marketing. Essential cookies are always active; for the other types, your consent is required. You can manage your cookie preferences via the consent banner or your browser settings at any time.

How does Zoome Casino protect my data?

Zoome Casino data security relies on 256-bit SSL encryption, firewall protection, strict access controls, encrypted data storage and regular independent security audits. Our information security programme meets industry best practices to ensure your personal data remains safe at all times.

How long does Zoome Casino keep my personal data?

Retention periods vary by data type. Account information is retained for the life of your account plus five years; financial records are kept for seven years. When data is no longer required, it is securely deleted or anonymised. For full details, refer to Section 10 on data storage and retention.

How can I request deletion of my personal data?

You can exercise your right to deletion by emailing [email protected] with your request. We will process it within 30 days, subject to any legal or regulatory retention obligations. Note that we may be required to retain certain personal information under AML or gaming regulations regardless of your request.

What are my privacy rights as an Australian player?

Under the Australian Privacy Act 1988, your privacy rights include access to your personal data, correction of inaccurate information, lodging a complaint with the OAIC and opting out of direct marketing. Zoome Casino also extends GDPR-aligned privacy rights — including data portability, restriction of data processing and the right to object — to all players where applicable.

How do I opt out of marketing communications from Zoome Casino?

You can unsubscribe from Zoome Casino marketing emails at any time by clicking the "unsubscribe" link in any promotional email, adjusting your communication preferences in your account settings, or contacting us at [email protected]. Opting out of marketing will not affect transactional or account-related communications.

Is my financial data safe at Zoome Casino?

Yes. All financial transactions on zoomes-casino.com are secured with 256-bit SSL encryption. Payment data is processed by PCI-DSS compliant payment providers, and Zoome Casino does not store full card numbers on its servers. Our data security measures are designed to safeguard both your personal information and your funds at every step.

What is the Zoome Casino responsible gambling data policy?

Data related to your responsible gambling choices — such as deposit limits, cooling-off periods and self-exclusion elections — is treated with the utmost confidentiality. This information is used solely to enforce your chosen restrictions and to monitor for signs of problem gambling. It is not shared with marketing partners and is retained securely for regulatory compliance purposes.

This Zoome Casino privacy policy was last reviewed and updated in August 2025. For any questions relating to data protection, privacy rights or the handling of your personal data, please do not hesitate to reach out to our team at [email protected]. We are here to ensure that your experience at Zoome Casino is not only entertaining but also safe, transparent and fully compliant with Australian privacy law.